FAQ - Pricing and license model

This is where you can find more information about the pricing and license model of Dossplorer. If your question is not answered in the FAQ do not hesitate to contact us.

How can I start using Dossplorer?
If you first want to try Dossplorer for free, you can request a free trial account. With this account you can explore the pre-imported demo dossiers. The fr...
Tue, 5 Nov, 2019 at 11:59 AM
How to add credits to my company balance?
Credits can be purchased online by any user with the role of business administrator. Online only credit card payments are accepted (Visa, MasterCard and Ame...
Mon, 3 Jul, 2017 at 12:29 PM
How long will my credits remain valid after purchase?
Credits are valid for 12 months and will expire and disappear from your company balance after this period.  You can renew the validity of all your credits w...
Mon, 3 Jul, 2017 at 12:31 PM
What is the definition of an active user?
An active user means that the user account has an active role assigned to his user account. An active user consumes one credit each month. A business admini...
Tue, 13 Jun, 2017 at 12:42 PM
What is the definition of an inactive user?
An inactive user means that the user account has no active role assigned to it. When a user account is set to inactive the user account details remain valid...
Tue, 13 Jun, 2017 at 1:20 PM
Will credits be charged for the role of business administrator?
For an active business administrator role Dossplorer will not subtract any credits from your company balance. The active role for a business administrator, ...
Tue, 13 Jun, 2017 at 1:30 PM
When will Dossplorer calculate the number of active user accounts?
Dossplorer will calculate the number of active user subscriptions at 00.00.01h CET at the first day of each month. Credits will be subtracted from your comp...
Tue, 13 Jun, 2017 at 5:21 PM
What happens to my credits when I activate a user role?
In case a user account is activated during the course of a month only the remainder of that month will be charged in credits. For example: if the user accou...
Tue, 13 Jun, 2017 at 5:24 PM
What happens when I inactivate an active user role?
Once a user role is inactivated the user will not longer be able to login. His user account will continue to exist (unless the inactivated user is deleted b...
Mon, 3 Jul, 2017 at 3:02 PM
Can I monitor if users are using the application?
Any user with a business administrator role can see the last login date for each user account.
Wed, 14 Jun, 2017 at 9:22 AM